Question 1

What is a private GP?

Accepted Answer

A private GP is a healthcare professional who provides medical services on a private basis outside of the National Health Service (NHS) in the UK.

Private GPs offer a range of services, including general consultations, preventive care, health screenings, diagnostics, and referrals to specialists. They typically operate in private clinics or practices and may offer more flexible appointment times and personalised attention compared to NHS services. MyHealthcare Clinic is a private GP clinic.

Question 2

Is a private GP worth it?

Accepted Answer

The decision to see a private GP depends on individual preferences and needs. Private GP services can be beneficial in several ways. They often offer shorter waiting times, convenient appointment scheduling, and longer consultations, allowing for more in-depth discussions of health concerns.

Private GPs may also have access to a wider range of tests, treatments, and specialist referrals.

Additionally, individuals who prioritise personalised care and prompt attention may find the extra cost of private GP services worth the benefits they provide.

Question 3

How do I book an appointment at MyHealthcare Clinic?

Accepted Answer

We recommend using our easy online booking platform to arrange a suitable appointment time. If you are not able to use this platform, you can also call or email us.

Question 4

Do I need to be a member to visit?

Accepted Answer

Not at all! While most patients choose to join one of our membership plans, you can still use all our services as a non-member and simply pay our list price (see fees guide).

Question 5

Can I use any of your clinics?

Accepted Answer

Absolutely! Patients have access to all our clinics and are free to book into whichever one they wish. While most of our services are available at all clinics, a few specialist services (e.g. ultrasound) may only be available at certain locations. Speak to reception to find out more.

Question 6

What are your opening times?

Accepted Answer

We are open Monday – Friday, 8 am – 6 pm, for GP appointments at all of our clinics. We are also open on Saturdays at our Fulham clinic from 10 am – 4 pm. You can book the same day or in advance. This may vary around bank holidays.

Question 7

Do you provide emergency treatment?

Accepted Answer

We are able to deal with your urgent medical problems and provide same-day appointments; however, in a medical emergency, please call 999.

Question 8

Can you refer me to a specialist or consultant?

Accepted Answer

If your GP feels that you need to be referred to a specialist, we can refer you to a private provider of your choosing. Our team can assist in choosing the best provider for you. We cannot refer you to NHS secondary care, but we can write to your NHS GP and advise they make the referral for you.

Question 9

What is your cancellation policy?

Accepted Answer

You can cancel or amend your appointment up to 24 hours before the time it is scheduled for. If you would like to cancel or amend your appointment less than 24 hours in advance, it will be at our discretion to amend the appointment or offer a full or partial refund.

Question 10

Is the price of a prescription or referral letter included in the consultation fee?

Accepted Answer

We do not charge extra for referral letters or issuing prescriptions. You will have to pay for the cost of your medication; however, for common medications, this will be equivalent or not much more than the standard NHS Prescription charge you would pay if you are non-exempt.

Question 11

What do I do if I need to reschedule my appointment?

Accepted Answer

Please provide us with at least 24 hours notice if you need to change your appointment. You can do this by emailing or calling us.

Question 12

What happens if I miss my call/video consultation?

Accepted Answer

If you miss your phone or video consultation, then you will need to book another appointment and an additional fee will be applied.

Question 13

Will I always be seen by the same GP?

Accepted Answer

If there is a particular GP you would like to see, you can request this when you book your appointment. However, depending on that GP’s schedule, this may limit the availability of appointment times we can offer you.

All of our GPs are able to deal with your concerns and will have access to your full appointment history regardless of which GP you have seen previously.

Question 14

Does my normal GP have to know I have been seen by you?

Accepted Answer

If you are not a member of MyHealthcare Clinic, then we recommend that you give us consent to share the details of your consultation with your regular GP in order for them to provide you with the best care in future; however, it is normally ok for us not to if you would prefer it to be confidential.

In certain circumstances, we may need to contact your GP before prescribing you with medication or if there is a situation where you are at risk of harming yourself or others. You will be informed in both of these circumstances.

Question 15

How are you regulated?

Accepted Answer

MyHealthcare Clinic is a registered healthcare provider with the Care Quality Commission. We and our clinicians are also regulated by the General Medical Council and General Dental Council.

Question 16

Do you see children and babies?

Accepted Answer

Yes, we treat people of all ages.

Question 17

How is my personal data stored?

Accepted Answer

We use the latest security measures to protect your data. All data is transmitted over encrypted HTTPS. We do not store any patient credit card details. All card processing is carried out via Stripe, a world-leading PCI-compliant specialist payment provider.

Question 18

When will I pay for my consultation?

Accepted Answer

We will take payment at the time of booking, whether that is online or over the phone.

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