We offer a range of booking options to make life simpler. Call our reception team, Book Online or Email and one our team will be happy to arrange a suitable appointment time.

Not at all! While most patients choose to join one of our membership plans, you can still use all our services as a non-member and simply pay our list price (see fees guide).

Absolutely! Patients have access to all our clinics and are free to book into whichever one they wish. While most of our services are available at all clinics, a few specialist services (e.g ultrasound) may only be available at certain locations.

Speak to reception to find out more.

We are open Monday – Friday 8am – 6pm for GP appointments at all of our clinics. We are also open on Saturdays at our Fulham clinic from 10am – 4pm. You can book same day or in advance. This may vary around bank holidays.

We are able to deal with your urgent medical problems and provide same day appointments, however in a medical emergency please call 999.

If your GP feels that you need to be referred to a specialist, we can refer you to a private provider of your choosing. Our team can assist in choosing the best provider for you. We cannot refer you to NHS secondary care, but we can write to your NHS GP and advise they make the referral for you.

You can cancel or amend your appointment up to 24 hours before the time it is scheduled for. If you would like to cancel or amend your appointment less than 24 hours in advance it will be at our discretion to amend the appointment or offer a full or partial refund.

We do not charge extra for referral letters or issuing prescriptions. You will have to pay for the cost of your medication, however for common medications this will be equivalent or not much more than the standard NHS Prescription charge you would pay if you are non-exempt.

Please provide us at least 24 hours' notice if you need to change your appointment. You can do this by emailing or calling us.

If you miss your phone or video consultation then you will need to book another appointment and an additional fee will be applied.

If there is a particular GP you would like to see, you can request this when you book your appointment. However, depending on that GP’s schedule, this may limit the availability of appointment times we can offer you. All of our GP’s are able to deal with your concerns and will have access to your full appointment history regardless of which GP you have seen previously.

If you are not a member of MyHealthcare Clinic then we recommend that you give us consent to share the details of your consultation with your regular GP in order for them to provide you with the best care in future; however, it is normally ok for us not to if you would prefer it to be confidential. In certain circumstances we may need to contact your GP before prescribing you with medication, or if there is a situation where you are at risk of harming yourself or others. You will be informed in both of these circumstances.

MyHealthcare Clinic is a registered healthcare provider with the Care Quality Commission. We and our clinicians are also regulated by the General Medical Council and General Dental Council.

Yes, we treat people of all ages.

We use the latest security measures to protect your data. All data is transmitted over encrypted https. We do not store any patient credit card details. All card processing is carried out via Stripe, a world leading PCI compliant specialist payment provider.

We will take payment at the time of booking, whether that is online or over the phone.